Returns Policy

 

Returns Policy

I hope you will enjoy your purchase as much as I enjoyed creating it.

If on the rare occasion you find yourself wishing return it, I will be happy to give you a refund. I require your purchase/s to be in a good resaleable condition and to have no damage.

(I consider scratches, dents, blemishes or sign of wear to be damage!)

I require notification of your intent to return the goods within 7 days after recieving the goods.

I ask you then to return the goods at your earliest convenience and within 28 days.

Refunds will be for the products value and not the delivery charge unless the product is faulty.

 

If I find that the product has not been returned to us in fully resaleable condition, I reserve the right to deduct a % of the value off the item depending on the damage.

All Items are hand made and slight variations might occur in some products photos to the item themsleves.

I am unable to accept returns for:

-Earrings(pierced) because of hygiene

-Any product that has been commissioned to your personal requirements.

To return a product please do the following:

1. Call or e-mail me to let me know you'll be returning the goods.

2. Re-package the item securely in it's original gift box.

3. send it off!

It is your responsibility to see the returned good reach us. For your protection I strongly recommend you send your goods by a trackable and insured means.

For all returns you will be required to arrange and pay for the return of the item/s.

 

 

 

Please send returns to the following address:

Karen Baker Design

29 Waterhouse Street

Chelmsford

Essex

CM1 2TY

Tel 0793 1516447

email: enquiries@karenbakerdesign.co.uk